Frequently Asked Questions
Everything you need to know about your jewelry experience.
When will my order ship?
Orders are typically processed and shipped within 1-2 business days. Once your package is on its way, you will receive a confirmation email with tracking details.
What is your return policy?
We offer a 30-day return window for most items in their original, unworn condition. Please note that for hygiene reasons, certain items like earrings may be final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.
What materials are used in your jewelry?
Our pieces are crafted using high-quality materials including 14K gold plating, sterling silver, and premium glass crystals. All items are lead and nickel free.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place or the provided pouch when not in use.
Can I change or cancel my order?
Because we aim to process orders quickly, changes or cancellations can only be made within 1 hour of purchase. Please contact our support team immediately for assistance.